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Digitalization
Some hard facts about Digitalization:
„Digitalization“-
is
used
very
often
as
a
buzzword
-
it
is
NOT
a
software
or
a
product.
You
can‘t
buy
or
implement it.
Digitalization
does
not
mean
to
implement
the
100th
Web
Shop
or
to
automate
the
order
process.
In
the
best
case,
the
web
shop
or
automated
order
process
is
ONE
out
of
many
puzzle
pieces
in
a
digitalization
strategy.
Allegedly
there
are
hundreds
of
experienced
consultants
for
digital
business
with
tons
of
products
&
services.
Simply
ask
them
how
many
real
and
successful
digital
models
they
have
developed?
Ask
about
the
business
success
in
increased
revenue,
profit or decreased costs?
Digitalization
is
not
a
classical
project.
Usually
it
is
a
strategy
with
a
defined
starting-
but
usually
without
a
ending
point
(that‘s
the
typical
difference
to
a
classic
project).
Which
companies
are
today
winner
or
looser?
Because
of
changed
markets,
requirements,
competition etc. or…. by Digitalization:
KODAK - Because of digital cameras,
conventional films are not any longer required.
Strange, because Kodak was one developer of
digital cameras and killed their own business. Of
course, mobile devices with meanwhile top
cameras killed that industry in parallel.
NOKIA - They did not see any value in the
development of smart phones. This was real
mistake as we know today.
BANKS - Not only FinTechs like e.g. N26 have
increased pressure to traditional banking
business. For years banks have ignored topics
like mobile payment, digital business models,
value-added customer services (just have a look
to east Europe about their banking possibilities).
The dying of the traditional banking industry just
started.
INSURANCE COMPANIES - The insurance
industry is under similar pressure like the
banking business. Today, nearly everything is
online possible, so why to have an expensive
network of sites & subsidiaries?
POLAROID - They have completely ignored the
development of digital cams. When they have
finally recognized their wrong decisions, it was
obviously too late. You can see the same
behavior in many different industries. If the
pressure by competitors and / or markets is
getting to high, then in most cases it‘s already too
late. Other companies which have ignored the
signs of change…
General Motors
Motorola
AOL
Atari
Xerox
Yahoo
Blockbuster
Blackberry
MySpace
Commodore
Hitachi
Toshiba
Palm
Pan Am
Netscape
Toys R Us
etc.
But of course, there are also winners like e.g.
UBER - Over the last years, especially the Unions have
tried to stop Uber from starting business in Europe,
instead of thinking how to fight Uber with better
products & services. Wrong approach and lost time.
Now Uber is active in most European countries and
the traditional taxi business has no real answer how
to deal with Uber. This is a typical example of
disruptive business.
Apple - has already recognized in a very early stage of
their success story, that top service is a key success
factor. All communication channels are already
digital, while competitors still did not really
understand & copy.
Amazon
-
is
making
only
a
fraction
of
revenue
with
their
online
shops.
Amazon
has
recognized
very
early,
that
platforms
do
unify
services
and
grant
access
across
different
groups
of
interest.
This
said:
there
are
nearly
no
business
areas
left,
where
Amazon
has
no
access
to.
The
culture
of
Amazon
is
different.
They
invest
every
year
huge
amount
of
money
into
R&D.
Out
of
these
investments,
only
a
handful
new
products
and
/
or
services
is
really
successful,
but
each new success story extends Amazons portfolio.
So why to focus on digitalization?
First
of
all,….
Digitalization
is,
what
you
make
out
of
it.
Digitalization
must
be
100%
personalized
and
should
mirror
your
business
needs
&
targets.
Now
and
in
the
future. So the right question should be:
What
do
YOU
want
to
achieve
with
digitalization
in
YOUR
company?
How competitive are your products & services?Take
into consideration: In many cases you can‘t see
tomorrow‘s competitors today. Digitalization offers
non-experts outside your business sector to become
a real competitor (see online business, 3D-printers
etc.). Put yourself into position to see your own
products & services from customers- and suppliers’
point of view. How would the perfect cooperation
look like with highest automation in between your
customers, suppliers and your own organization?
How would the perfect service level look like to ease
your customers’ & suppliers’ business and
cooperation with you? Don‘t think in terms like „we
did it always like this“ or „this particular processes
made us successful! All i spossible…if you want. ECO
networks are most probably the future ‘s
collaboration platforms to unify processes between
all parties. What ‘s about, you can read HERE.
How
would
your
business
/
market
change
within
the
next 3-5 years to come?
Don ‘t belong to the „losers“which did judge the
future requirements wrong. Keep in mind, that
business models, markets, customer requirements
etc. are changing faster and faster. There are far more
negative examples than you know like e.g. (Nokia -
they thought smartphones will never become
successful -, Microsoft - they thought the iPhone will
only exist for a small period of time -, Taxis - the taxi
union did fight 3 years legally against Uber and then
to lose the court case, instead of using this precious
time to think about advanced services & how to fight
Uber. There are dozens of these examples where
Managers & Leaders made wrong decisions. How do
YOU have to organize your company to be
competitive tomorrow? Sign on for my newsletter
about digitalization topics. Of course, free of charge.
You can cancel it at any time and you will certainly
NOT receive any kind of offers etc.
Attention
Just a short hint: I don‘t sell
any kind of services or
products. I only want to
initiate information exchange
about digitalization and
maybe to clarify one or the
other myth about this topic.
Thank you.
Ea eiusmod non
Dolore cillum, labore eiusmod est cupidatat ea. Duis
labore aute commodo. Nulla adipisicing non fugiat nulla
aliqua. Officia sit tempor sint sed ipsum ut esse ad laboris
tempor.
Officia
Ea eiusmod non dolore cillum, labore eiusmod est
cupidatat ea. Duis labore aute commodo. Nulla adipisicing
non fugiat nulla aliqua. Officia sit tempor sint sed ipsum ut
esse ad laboris tempor.
Duis labore aute
Ea eiusmod non dolore cillum, labore eiusmod est
cupidatat ea. Duis labore aute commodo. Nulla adipisicing
non fugiat nulla aliqua. Officia sit tempor sint sed ipsum ut
esse ad laboris tempor.
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